Copax App Support Privacy Policy

1. Who we are

The App is provided by COPAX Vehicles Tracking Systems Services Co. L.L.C, Business Bay, The Metropolis Tower, Office 1814, Dubai, UAE (PO Box 32423). For any privacy question, contact us at info@copax-fms.com.

2. Information we collect

a. Account information

When an administrator creates your account, we store your name, email address, phone number, role and permissions. Your password is stored only in encrypted (hashed) form.

b. Information you see and act on in the App

The App shows data from the Copax fleet management platform, such as customer names, vehicle details, vehicle GPS locations from installed tracking devices, alerts and alert history. When you resolve an alert, we record who resolved it, when, and any note you add.

c. Device and technical information

• Push notification token: a Firebase Cloud Messaging token, so we can send you alert notifications.
• Basic technical data: device type, operating system version, app version, IP address, and server logs of requests made by the App. We use these for security and troubleshooting.

We do not access your phone's location, contacts, camera, photos or microphone. We do not use advertising identifiers.

3. How we use information

We use the information above only to:

• sign you in and control what you can access;
• show you fleet alerts and related vehicle and customer information;
• send you push notifications about alerts;
• keep a record of actions taken on alerts;
• keep the service secure, prevent misuse and fix problems;
• meet our legal obligations.

We do not sell your personal information, and we do not use it for advertising.

4. Sharing information

We share information only with:

• Service providers that help us run the App, such as Google Firebase for push notifications and our hosting and infrastructure providers. They may use the information only on our behalf.
• Your organization or the Copax customer account your work relates to, where needed to provide the service.
• Authorities, when the law requires it or to protect the rights, property or safety of Copax, our users or others.

We require these providers to protect your information with safeguards at least as strong as those described in this policy.

5. Data storage and international transfers

Your information is stored on secure servers used by Copax. Some service providers, such as Google Firebase, may process data outside your country. When that happens, we take reasonable steps to make sure your information stays protected.

6. Data retention

We keep account information for as long as your account is active. Alert and activity records are kept for as long as our customers' service agreements and the law require. When the information is no longer needed, we delete or anonymize it.

7. Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS), hashed passwords and role-based access control. No system is completely secure, so we cannot guarantee absolute security.

8. Your rights and account deletion

Subject to applicable law, you can ask to access, correct or delete your personal information.

To delete your account and related personal data, email info@copax-fms.com from the email address on your account with the subject "Account Deletion Request". We will confirm the request and complete it within 30 days. Some records, such as audit logs of alert actions, may be kept where the law or legitimate business needs require it.

Where we rely on your consent, such as for push notifications, you can withdraw it at any time. Withdrawing consent does not affect processing that took place before. You can turn off push notifications at any time in your device settings.

9. Children

The App is not intended for anyone under 18, and we do not knowingly collect information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date above. If the changes are significant, we may also notify you in the App.

11. Contact us